Reference

Open Our Privacy Policy in Plain Terms

Our Privacy Policy explains what we collect when you open an account, how cookies shape the lobby you see, and how we answer change requests.

Account dataCookie choicesChange requestsLocal law

Explore Lobby Read FAQ

Browse Data Rules for Indonesia Access

menata4d Service availability depends on jurisdiction. Users are responsible for checking local law before access.

We collect only the details needed to open and secure your account, process payment checks, and answer privacy requests. That usually includes your contact data, login activity, device markers, and the payment reference tied to DANA, OVO, GoPay, or QRIS. We use those records to confirm

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identity when you ask for a correction, to trace a disputed session, and to keep the account history consistent across mobile and desktop. We keep records while your account is active, then only as long as needed for disputes, audits, fraud checks, or legal duties. If
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local law gives a different rule, we follow that rule and act only where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST CHANNELS

Open Contact Paths for Policy Requests

If you need a copy of the policy or want to ask how a record is used, we answer through live chat, WhatsApp, and email.

Live Chat Open chat from the lobby and send the email or phone on file. We use it for policy questions, correction requests, and consent changes during 10:00-22:00 WIB each day.

WhatsApp Use WhatsApp when you prefer a short written trail. We match the number to your account, confirm the request, and then update the record or explain why a change is not allowed under local law.

Email Send a written request by email when you need a longer explanation or a copy of our handling steps. We answer with the same policy details we use in chat, and we keep your message with the account file for follow-up.

POLICY CONTROLS

Explore How We Handle Privacy Requests

We treat privacy as an account function, not a side page. Login sessions, cookie settings, and payment references are kept together so we can spot abnormal access and answer change requests quickly.

Data minimisation

We keep only the details needed for account control, payment checks, and reply history. That means contact data, device markers, and payment references, not unrelated personal material in the policy record.

Cookie control

Your browser choices decide how cookies behave on phone or desktop. We use them for login memory, session stability, and fraud flags, and you can clear them anytime in your device settings.

Session security

When you log in, we check device patterns and session timing to help spot account takeovers. If something looks wrong, we may ask you to confirm the email or phone before changing privacy settings.

Record retention

We keep active account records while the account is in use. After that, we keep only what we need for disputes, audits, fraud checks, or legal duties, then remove the rest on a purpose-based schedule.

Correction requests

If your name, contact detail, or consent choice is wrong, send a request through chat, WhatsApp, or email. We verify the linked account first, then update what the policy allows.

Access requests

You can ask what we hold about your account, and we will answer with the records tied to your email or phone. If local law blocks a change, we explain the reason in plain terms.

Browse Common Privacy Questions

These are the privacy questions we hear before someone opens an account. The answers stay tied to data handling, cookie control, retention, and request steps, so you can check what happens to your account before you proceed. If you need more detail, the same support paths listed here can compare your request with the email or phone on file.

It covers the account details we collect, the login and device records we keep, the cookie settings in your browser, and the payment references linked to DANA, OVO, GoPay, and QRIS. It stays limited to what we need for the account.

We keep the reference needed to match a deposit or payout request with your account, but we do not store more than is needed for reconciliation and safety checks. The actual payment flow still follows the rules of the payment provider.

Send the request through live chat, WhatsApp, or email with the email or phone on file. We verify the account first, then update the record if the change is allowed under local law.

Yes. Your mobile browser or app settings control cookies and similar markers, and the same applies on desktop. If you clear them, some session preferences may reset, but your account record stays tied to the policy.

Access depends on local law and is available only where local law permits. If a request conflicts with a legal duty or a verification step, we explain what we can change and what must stay on record.

Open Our Privacy Policy in Plain Terms

Open Contact Paths for Policy Requests

Explore How We Handle Privacy Requests

Data minimisation

Cookie control

Session security

Record retention

Correction requests

Access requests

Browse Common Privacy Questions

01 What does this Privacy Policy cover?

02 Do you keep my payment details?

03 How can I ask for a correction?

04 How long do you keep my records?

05 Can I change cookie choices on mobile?

06 When can access be limited?

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